Smarter energy for all

Metering Billing & Dispute Analyst

Salary £24,453 per annum
Location Wigan
{Mergefield Value}
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This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

The Vacancy

Metering Billing and Dispute Analyst Vacancy at Calisen Metering - Join us in creating a more sustainable future.

We are excited to announce an open position at Calisen Metering for the role of Metering Billing and Dispute Analyst. If you are passionate about contributing to a sustainable and efficient future, we invite you to apply and join our dynamic team.

About Us:

Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all in conjunction with our core business values. Calisen is in an exciting and strong position where we are seeing growth and development in all areas of the business.

Purpose of the role:

Working in Calisen Metering Billing and Dispute Department, you will be assisting with the Billing / Dispute workload of the teams, validating, investigating, analysing, and resolving any day-to-day operational issues.

Responsibilities:

  • Processing Metering and DR Billing and Disputes.
  • Diagnosing, analysing, and resolving dispute / GS payments.
  • Learning and understanding Electricity & Gas industry processes and local work instructions.
  • Adhering to contractual and industry driven deadlines.
  • Liaising with and dealing with queries from Energy Suppliers and other Industry Agents.
  • Preparing and analysing operational and management reports.
  • Developing, testing meta data, and implementing new contract charges to meet client’s expectation and functionality.

Person Specification:

  • Good data analysis and investigation skills.
  • Good written skills with the ability to define clear work instructions for use by others.
  • Ability to prioritise and operate proactively.
  • Ability to work independently, be self motivated and able to manage your own time and workload efficiently.
  • Ability to work well with others in a team environment.
  • Good communication and organisation skills.
  • Ability to prioritise and work to meet deadlines.
  • Good inter-personal skills to present a professional image to both internal and external customers.
  • Ability to use Microsoft Office Software and Oracle Database systems

How to Apply:

Interested candidates are invited to submit their CV via our application portal - https://shorturl.at/djOV9

Equal Opportunity Employer:

Calisen is committed to providing a diverse and inclusive environment as we bring smarter energy to all. The more diverse our team’s backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals of all genders, ethnicities, sexual orientations, neurodiversity, religion, and physical ability are welcome to apply to our open positions. We are also happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

Join us in our mission to create a more sustainable future. We look forward to reviewing your application.

We will use the information you provide to us to assess your suitability for the role you have applied for. If you are successful, we will carry out a global sanction, politically exposed persons and an adverse media check against your name and a right to work in the UK check. We may need to carry out some additional background checks in some circumstances such as CRB check in England and Wales and a Disclosure Scotland check in Scotland. These checks are necessary to meet legal obligations.

If there are additional options you’d like to request, please contact our Recruitment Team- We also offer reasonable adjustments on the job.

Please note this role is being handled by our internal recruitment team and no agency support is currently required.

The Company

We are part of the Calisen Group. We own and manage essential energy infrastructure assets that offer smarter energy for all.

Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all.

We have a range of roles from smart meter readers and EV charge point installers to office support. Your Calisen Career is calling! Apply today!

The Values

We are one team

When we all work together, amazing things can happen. We are all committed to open dialogue and collaboration. We break down barriers to teamwork and avoid silos.

We put safety and wellbeing first

We take seriously our duty to create a safe working environment. We actively seek opportunities to improve safety and wellbeing. We challenge poor behaviour and recognise examples of excellence.

We do the right thing

We always act in an honest, fair, and transparent manner. We conduct ourselves professionally and with respect for our job and responsibilities. We are not afraid to say no if we feel something is wrong.

We care

We are inclusive - we respect each other and believe everyone matters. We set high standards for our work and lead by example. We make a positive difference to our colleagues, customers and communities.

We build for the future

We look to the future as we help to achieve the net zero challenge. We deliver to the highest standards today and welcome positive change in the future. We are open to feedback to keep improving our services and products.

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