Smarter energy for all

Heat Pump Support Engineer

Salary £40-45,000
Location Wigan
{Mergefield Value}
{Mergefield Value}

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST.

Calisen is expanding its range of activities in line with its mission to deliver Smarter Energy for All. Plug Me In – Heat is Calisen’s first step into low carbon heat and establishing a nationwide heat pump business.

We are seeking a Technical Support Engineer to provide expert technical support for air source heat pump installations. In this role, you will be responsible for assisting customers and internal teams with troubleshooting, problem-solving, and providing guidance on the installation, maintenance, and operation of air source heat pump systems. Your in-depth knowledge and expertise in this field will be crucial in ensuring customer satisfaction and the successful operation of our products.

 

What our Technical Support Engineer will receive…

  • £40-45k salary (depending on experience)
  • Hybrid - Monday-Friday 42.5 hours, working from the Calisen Office in Wigan. 2 days in the office, 3 days Work From Home. 
  • 30 Days holiday incremental to 33 days with yearly service (inclusive of Bank holidays)
  • Accrued company sick pay (up to 4 weeks)
  • Fantastic dental, optical & private healthcare cashback scheme
  • Development opportunities, including opportunities to progress into senior roles

 

What we are looking for in a Technical Support Lead…

  • Proven experience in technical support (preferably in the air source heat pump industry, however not essential as training will be provided).
  • Background in Gas Engineering / Plumbing & Heating Engineering. 
  • Strong knowledge of heat pump systems, installation processes, and troubleshooting techniques
  • Excellent problem-solving and analytical skills
  • Effective communication and interpersonal skills
  • Ability to work independently and collaborate effectively with cross-functional teams
  • Detail-oriented with strong organisational and documentation skills
  • Proficiency in using relevant software and tools for remote support and troubleshooting
  • Have no unspent criminal convictions – must pass basic criminal record check
  • Proven eligibility to work in the UK
  • Willing to travel & work in other business locations as required

 

Calisen is proud to be a Real Living Wage employer. We believe in the inherent value of our colleagues, and it is our commitment to provide fair and competitive pay that reflects the real cost of living. We understand that when our team members are compensated fairly, it not only enhances their well-being but also contributes to a positive and thriving workplace.

 

Calisen is committed to providing a diverse, equitable, safe, and inclusive environment as we bring smarter energy to all. The more diverse our teams’ backgrounds, experiences, and ways of life, the stronger our business and relationships with our customers will be. Individuals are welcome to apply to our open positions regardless of age, gender, race, religion, belief, sexual orientation, marital status, neurodiversity, and physical ability. We are a Disability Confident Employer and happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application.

 

Please note that all successful applicants will undergo relevant employment reference, background, financial and criminal record checks, appropriate for the role offered.

We are part of the Calisen Group. We own and manage essential energy infrastructure assets that offer smarter energy for all.

Through smart metering, installation, data services, EV charging infrastructure, and the electrification of heat, we’re creating a more sustainable future, bringing smarter energy to all.

We have a range of roles from smart meter readers and EV charge point installers to office support. Your Calisen Career is calling! Apply today!

* The holiday amount changes dependent on the business area
* Role dependent, check on apllication

Alternatively, please sign in with...


Published

Not Published

Closing

in X days

{Expiry}